American TLC
Frequently Asked Questions
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What type of contract document file formats does American TLC accept?
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How do I transfer my drawings between my company and American TLC?
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Why do I get an error when uploading or downloading my drawings?
What is the normal lead time for drawings?
In most cases, it is 3-4 weeks dependent upon the size of the job and and our current workload.
In certain cases, we may be able to expedite your order, but plan on the normal 3-4 week time frame.
What does a quote cost?
Absolutely nothing…they are FREE. We are here to service each and every customer.
How long does it take to receive a quote back?
Upon receiving ALL contract documents, in just 48 hours you will receive an email, fax or call.
What type of contract document file formats does American TLC accept?
These would be: .pdf, .tif, and actual hard copies.
What are the terms of service?
As most businesses, we expect payment within 30 DAYS of Billing. On occasion, we even offer “EARLY PAY” discounts, so pay attention to our Invoices.
How do I transfer my drawings between my company and American TLC?
American TLC will supply you with specific login information to our FTP site.
Where can I find detailed instruction for FTP login?
You will be emailed your login details with a user specific account set up only for you, as well as your log-in information.
Why do I get an error when uploading or downloading my drawings?
While you can copy and paste or drag and drop into the FTP site just as working across an in-house network, that is not the most appropriate means by which to transfer data without some form of loss experienced. We at American TLC recommend some form of FTP Client such as Smart FTP or Cute FTP, there are several others out there that work just as well.
Revised: 07/04/09
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